Datenschutzerklärung

Verantwortlicher

Erhobene Daten

We collect personal data only when necessary to provide our services and to communicate with you. This may include:

• Name and surname
• Email address
• Company name and position
• Phone number (if provided)
• Message content submitted via the contact form
• Technical data: IP address, browser type, pages visited, access timestamps (server logs)
• Billing and payment information (if you engage our services)

We do not collect sensitive personal data (health data, biometric data, political opinions, etc.) unless explicitly necessary and consented to.

Zwecke

Personal data is processed for the following purposes:

• Responding to inquiries and providing customer support
• Providing and managing contracted software and IT services
• Managing user accounts and access credentials
• Billing, invoicing and payment processing
• Sending service-related communications (not marketing without consent)
• Improving the security and performance of our services
• Compliance with legal obligations

Rechtsgrundlagen

Processing is carried out on the following legal bases under the GDPR:

• Article 6(1)(b) GDPR — Performance of a contract or pre-contractual measures
• Article 6(1)(c) GDPR — Compliance with a legal obligation
• Article 6(1)(f) GDPR — Legitimate interests (e.g. website security, fraud prevention)
• Article 6(1)(a) GDPR — Your explicit consent (e.g. newsletter, cookies)

Speicherdauer

Personal data is stored only as long as necessary or as required by law:

• Contact form inquiries: up to 3 years from last communication
• Client service data: duration of contract and up to 7 years thereafter (tax/accounting under Austrian law)
• Server logs: up to 30 days, unless longer for security investigations

After the retention period, data is securely deleted or anonymised.

Weitergabe

We do not sell, trade or rent your personal data. Data may be shared with:

• Hosting providers — EU-based servers where possible
• Payment processors — for billing and invoices
• Legal and accounting advisors — bound by confidentiality
• Authorities — where required by Austrian or EU law

Processors are required to comply with GDPR and data processing agreements.

Ihre Rechte

You have the right to: access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20), object (Art. 21), and to withdraw consent. To exercise these rights, contact contact@cyphersys.at. You may lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at).

Sicherheit

We implement technical and organisational measures: HTTPS/TLS, access controls, regular security assessments, data minimisation, and secure hosting. In the event of a breach that poses a risk to your rights, we will notify the relevant authorities and affected individuals as required by GDPR.

Cookies

We may use strictly necessary cookies and privacy-focused analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser; this may affect site functionality.

Hosting

This website is hosted in the European Union. Server logs may include IP addresses and request data, used only for security and operations.

Änderungen

We may update this policy; the revised version will be published here with a new "Last updated" date. Continued use after an update constitutes acceptance.

Kontakt